Frequently Asked Questions
Straight answers to common questions about ordering, artwork, pricing and delivery. Click a question to view the answer.
No. You can order online without setting up a trade account.
Yes. Using the same size, material and finishing makes repeat ordering straightforward.
We supply businesses, organisations, sites and venues. We do not sell to other printers.
Choose the size that fits your space. On relevant product pages we show common sizes as a starting point, and you can still enter your own size.
The edges are folded for strength, with metal eyelets added for fixing. This is the most common finishing option for banners.
You can upload artwork during checkout or send it later. We’ll confirm what we need before printing.
Yes. We carry out a basic file check and contact you if something needs attention before anything goes to print.
We don’t offer full design services. However, if your artwork needs small adjustments to make it print-ready — such as sizing, bleed or file setup — our team can help.
This does not include creating artwork from scratch or branding work. If anything more involved is needed, we’ll let you know before printing.
Prices are shown clearly, with VAT made explicit before checkout.
Yes. Many products become more cost-effective at higher quantities. Volume pricing is shown for guidance.
Standard production times are shown on each product page. Delivery dates and available options are confirmed before checkout.
Express options may be available on selected products and quantities. Availability and cut-off times are confirmed before payment.
Yes. We offer UK-wide tracked delivery.
Yes — installation and site support is available in the North East only. It’s optional and handled separately from online ordering.